Claims

All hospitalizations bills are to be submitted by the hospital via the Electronic Claim Submission System after you are discharged.

All major hospitals, clinics and medical centres in MediShield Life Scheme are linked-up to the Electronic Claim Submission System. The CPF Board’s website has an updated listing of the participating medical institutions.

Manual claims are applicable only for treatment done at medical facilities that are not in the MediShield Life Scheme, for third party payments (e.g. Group Hospital & Surgical claims) or if you do not have a Medisave account.

You need to file the claim within 90 days of discharge from the hospital or visit to the clinic.

1

Fill in the claims form.

2

Get your documents in order.

  • Final Summary and Itemised Hospital Bills (not applicable if claim has been e-filed)
  • For Government Restructured Hospitals: Inpatient Discharge
    Summary / Day Surgery Discharge Form / Histology Report
  • Medical Report (if any)
3

Fill in the following form and attach all supporting documents (max 5 MB).

Fill Your Claims

  • Drop files here or
    Accepted file types: jpeg, jpg, pdf, zip, png, gif.




need a letter of Guarantee (LOG) to waive your Hospitalisation deposit?

The Letter Of Guarantee is a waiver of deposit and shall not be taken as the approval of the claim. All hospitalization claims will need to be e-filed, and will be settled directly to the hospital upon receipt of claim.

1

Fill in the Request for Letter Of Guarantee.

2

Get your documents in order.

  • Admission form stating medical diagnosis
  • Attending physician and procedure to be done (if any)
  • Financial counselling form with estimated total charges
3

Fill in the form below and attach the Request for Letter of Guarantee and supporting documents (max 5 MB).

How Long Does It Take?
Within 1 working day.

Request for LOG

  • Drop files here or
    Accepted file types: jpeg, jpg, pdf, zip, png, gif.
    e.g. medical reports, receipts of invoices (max file size 5 MB)


To seek care in a speciality that's outside our network of specialists*, you would need to obtain pre-authorisation before starting the treatment.

This only applies for Post-hospitalisation visit.
Contact your referring clinic and ask them to prepare the following:

  • Referral Letter to Non-panel Doctor
  • Supporting medical report (if any)
  • Provide reason for referring to Non-panel doctor

The clinic needs to send the documents to:
panel-enquiries@raffleshealthinsurance.com

* View our network of specialists here.

How Long Does It Take?
Within 1 working day.

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