Personal Insurance Claim
Health Insurance
A. FOR HOSPITALISATION AND SURGICAL CLAIMS
1. Get your documents in order.
- Final Summary and Itemised Hospital Bill
- For Government Restructured Hospitals: Inpatient Discharge Summary / Day Surgery Discharge Form / Histology Report
- For Overseas Hospitals / Private Hospitals / Clinics: Attending Physician’s Statement
- Private Integrated Shield Plan settlement letter / Medisave Statement with HRN (if any)
- Medical Report (if any)
2. If you have a MediAccess account, you may submit your claims via the MediAccess Portal.
3. If you do not have a MediAccess account, you may submit your claims here.
B. FOR OUTPATIENT CLAIMS
1. Get your documents in order.
- Final tax invoice
- Medical Report (if any)
- Referral Letter for specialist and physiotherapy claim (if any)
- MediSave deduction details HRN (if any)
2. If you have a MediAccess account, you may submit your claims via the MediAccess Portal.
3. If you do not have a MediAccess account, you may submit your claims here.
A. Claiming Hospital Bill
1. All hospitalisation bills are to be submitted by the hospital via the Electronic Claim Submission System after you are discharged.
2. All major hospitals, clinics and medical centres in MediShield Life Scheme are linked-up to the Electronic Claim Submission System. The CPF Board’s website has an updated listing of the participating medical institutions.
3. Manual claims are applicable only for treatment done at medical facilities that are not in the MediShield Life Scheme, for third party payments
(e.g. Group Hospital & Surgical claims) or if you do not have a MediSave account.
B. Claiming Pre and Post- Hospitalisation Bills
1. Get your documents in order.
- Final Summary and Itemised Hospital Bills (not applicable if claim has been e-filed)
- For Government Restructured Hospitals: Inpatient Discharge Summary / Day Surgery Discharge Form / Histology Report
- Medical Report (if any)
- Referral Letter (if any)
2. You may submit your claims here.
Note: You need to file the claim within 90 days of discharge from the hospital or visit to the clinic.