Personal Insurance Letter of Guarantee (LOG)
Select your plan below to read our step-by-step guide to request for a LOG to waive your hospitalisation deposit.
Health Insurance
Raffles Shield
Raffles Shield
A. Requesting for Waiver of Deposit
1. Get your documents in order.
- Admission form stating medical diagnosis
- Financial counselling form with estimated total charges
- Attending physician and procedure to be done (if any)
- Referral letter from general practitioner or specialist (if any)
2. Submit your LOG request to shield_claims@raffleshealthinsurance.com.
Note: The Letter Of Guarantee is a waiver of deposit and shall not be taken as the approval of the claim. All hospitalization claims will need to be electronically filed (e-filed), and will be settled directly to the hospital upon receipt of claim.